Sod Ripper – Terms & Conditions of Service Agreement This Service Agreement (“Agreement”) governs all work, materials, and services provided by Sod Ripper (“Contractor”) to the undersigned Client (“Customer”) for the scope of work described in the accompanying invoice or estimate. 1A. Pricing Authority Contractor retains the sole right to determine and apply pricing for all labor, materials, and services rendered. Pricing is based on professional assessment and prevailing industry standards. All quoted or invoiced amounts are final and non-negotiable, unless explicitly revised in writing by Contractor with the Customer. 1B. Payment Terms and Ownership of Work Customer agrees to pay the invoice in full, including all labor, materials, and services, according to the payment schedule stated on the invoice. Unless otherwise agreed upon in writing, a 50% deposit is due at acceptance of the Estimate, with the remaining 50% due within 7 calendar days (Net 7) of project completion. Invoices may be sent electronically. Accepted forms of payment include check, ACH, and credit card (subject to a 3% processing fee). All work and materials remain the sole property of Contractor until full payment is received. Ownership, title, and responsibility transfer to Customer only upon final payment. If payment is not received within the Net 7 window: Work may be paused or terminated until payment is made. Contractor reserves the right to reschedule or cancel future services. In the event of nonpayment, Customer agrees to pay all costs associated with collection efforts, including reasonable attorney’s fees, court costs, and other legal or administrative fees incurred to recover the outstanding balance. 2. Change Orders and Unforeseen Costs Customer agrees that unknown or unforeseen conditions may arise during the project. Contractor will notify Customer of such conditions before proceeding, via a formal change order, outlining any adjustments in scope and pricing. All change orders must be approved by Customer prior to execution. Customer will be responsible for the cost of any additional labor or materials required due to these changes. 3. Permits and Regulatory Compliance Unless otherwise agreed upon in writing, Customer is responsible for securing all necessary permits. Contractor is not liable for project delays or additional costs resulting from permitting, inspection issues, or regulatory requirements. 4. Project Timeline and Delays Contractor will make reasonable efforts to adhere to the agreed project timeline. However, delays caused by weather, site access issues, supply chain disruptions, or other factors beyond Contractor’s control may affect the timeline. Any significant delays will be communicated promptly. 5. Site Access and Utilities Customer agrees to provide reasonable site access during working hours and to ensure the availability of utilities (water, electricity) as required. Failure to do so may result in additional costs or delays. 6. Subcontractors Contractor may engage subcontractors for specialized tasks. All subcontractors will be held to the same terms outlined in this Agreement. 7. Warranty and Workmanship Guarantee 7.1 Warranty Coverage Contractor guarantees the durability and workmanship of services rendered, with warranty coverage beginning on the date of project completion, as follows: Hardscape Installations (e.g., patios, paver paths, retaining walls, stonework): Covered for one (1) year from completion. Includes structural defects such as shifting or settling due to installation failure. Does not include normal wear, ground movement, misuse, or post-completion alterations. Irrigation Systems (e.g., drip lines, valves, timers, sprinklers): Covered for one (1) year from installation. Includes installation-related failures or leaks. Excludes freezing damage, user error, or damage caused by external factors or third parties. Softscape Plantings (excluding trees) (e.g., perennials, shrubs, groundcovers): Covered for thirty (30) days from installation. Includes replacement for plant failure caused by installation-related issues. Does not cover loss due to environmental stress, neglect, improper watering, pests, or other external causes. Trees: Tree installations are covered only under a separate warranty specifically purchased by the Customer at the time of planting. Terms and duration of tree warranties are defined on a per-project basis and documented in the original invoice or contract. 7.2 Warranty Limitations and Claims This warranty applies only to the original work outlined in the accepted bid and does not cover: Modifications, additions, or alterations made after completion Routine maintenance, natural wear and tear, or aging of materials Damage due to neglect, improper use, environmental conditions, force majeure, or third-party interference Work altered or repaired without written approval from Contractor Requests for service after the warranty period or outside the original scope of work will be treated as new work and quoted separately. To initiate a warranty claim, Customer must notify Contractor in writing within the applicable warranty period, providing a clear description of the issue. If the claim is determined to be valid under warranty terms, Contractor will perform necessary repairs or replacements at no additional cost. 8. Limitation of Liability Contractor’s liability is limited to the total value of services paid by Customer. Contractor is not responsible for incidental, consequential, or indirect damages related to the work performed. 9. Dispute Resolution In the event of a dispute, the parties agree to first pursue mediation. If unresolved, the matter will be settled through binding arbitration in accordance with the rules of the American Arbitration Association. Legal proceedings, if required, will take place in the state of Utah. 10. Governing Law This Agreement shall be governed by and interpreted in accordance with the laws of the State of Utah. 11. Licensing and Insurance Contractor is a licensed contractor in the State of Utah and maintains all required general liability insurance and workers’ compensation coverage. Proof of current licensure and insurance is available upon request. 12. Acceptance of Terms By proceeding with payment, signing an estimate, or confirming work, Customer acknowledges and agrees to the terms and conditions outlined in this Agreement.